[Last updated: 28 December 2025]
This Privacy Policy describes how Mochi Pocket (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our services, or make a purchase from our store (collectively, the “Services”).
In accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws, Mochi Pocket acts as the Data Controller of your personal information.
1. Personal Information We Collect
The types of personal information we collect depend on how you interact with us and may include the following:
Information You Provide Directly
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Basic contact details (such as name, email address, phone number, shipping and billing address)
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Order and payment information (such as order details and payment confirmation)
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Account information (if you register an account)
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Customer support communications (such as information you provide when contacting us by email or through our website)
You may choose not to provide certain information; however, this may limit your ability to use some features of our Services.
Information Collected Automatically
When you visit our website, we may automatically collect certain information through cookies or similar technologies, including:
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Device and browser information
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IP address
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Browsing behaviour and interactions with our website
Information from Third Parties
We may receive your information from third parties, including:
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Shopify (which supports and operates our online store)
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Payment service providers (for processing your payments)
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Logistics and fulfilment service providers
2. How We Use Your Personal Information
We use your personal information to:
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Process orders, payments, shipping, returns, and exchanges
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Communicate with you regarding orders or customer service enquiries
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Maintain and improve our website and business operations
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Send marketing communications where permitted by law
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Prevent fraud and protect account security
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Comply with legal obligations
3. Legal Bases for Processing
Where applicable, we process personal information in accordance with relevant data protection laws. We process your personal information based on the following legal grounds:
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Performance of a contract (for example, fulfilling your order)
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Compliance with legal obligations
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Our legitimate business interests
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Your explicit consent (such as for marketing communications or certain cookies)
4. Use of Cookies
We use cookies to ensure the proper functioning of our website, enhance user experience, and analyse website performance.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
For more information about cookies related to Shopify, please visit:
https://www.shopify.com/legal/cookies
5. Sharing of Personal Information
We may share your personal information in the following circumstances:
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With third-party service providers who support our operations (such as payment processing, logistics, and IT services)
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With platform partners such as Shopify
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Where required by law or regulatory authorities
We do not sell your personal information.
6. International Data Transfers
As some of our service providers are located outside the UK, your personal information may be transferred to other countries. In such cases, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling contractual obligations, complying with legal requirements, resolving disputes, or enforcing agreements.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the following:
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Access your personal information
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Request correction of inaccurate personal information
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Request deletion of your personal information
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Restrict or object to the processing of your personal information
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Request data portability
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Withdraw your consent at any time (where applicable)
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Children’s Personal Information
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information; however, we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Email: mochipocket228@gmail.com